Lugwing — flight-linked luggage pickup and delivery
A door-to-door luggage service app for air travellers. A request starts from the flight itself — flight number or booking reference and airline — then collects pickup and destination locations, date and time, and a structured bag manifest before pricing and payment. The design set covers sign in, sign up, verification code, forgot and new password, complete-your-profile and contact-number steps, the new-request flow with origin and pickup location pickers, bag information, pickup details, payment with saved cards and an add-card flow, payment confirmation, the requested-jobs list, multi-state order detail screens, saved addresses, profile and edit profile, change password and notification settings.
A tour of the build.
Swipe or click through the screens.
Sending luggage ahead means reconciling two schedules the traveller does not control: an airline's and a courier's.
Sending luggage ahead means reconciling two schedules the traveller does not control: an airline's and a courier's. Collected as a generic shipping form, it asks the traveller to translate their own itinerary into pickup windows, addresses and bag dimensions — and to trust a price that only appears at the end.
What we did
The request begins with the flight. A flight number or booking reference anchors the job to a real itinerary, and pickup and delivery windows are offered against it rather than typed from scratch. Bag information is captured as an explicit manifest so the price is settled before the payment step, saved cards and addresses cut the repeat journey down, and order detail is designed as a sequence of states so a traveller can see exactly where each bag is.