Civica Health · 2024
Civica Patient Portal
A patient portal that meets HIPAA and looks nothing like a 2008 clinic intranet.
Client
Civica Health
Category
Healthtech
Timeline
12 weeks
Year
2024
Team size
4 (2 design, 2 eng)
Stack
Next.js · Postgres
94%
CSAT
The existing system was slow, painful for users to navigate, and impossible for the in-house team to extend..
The existing system was slow, painful for users to navigate, and impossible for the in-house team to extend.
Two parallel tracks. Same team. No "agency reveal" at the end.
We split into pairs from week one. One pair on the primary surface, one on the secondary flow. The client's existing engineers sat in our standups every morning. We committed code into their repo from day three.
The design system was built incrementally — we never paused to "make tokens." Components were extracted as they repeated.
- Stripped 38 pages down to 11 by collapsing duplicates
- Migrated 240 user complaints into a triaged backlog — 80% addressed by launch
- Rebuilt the core feature with server-rendered HTML — 4× faster
- Shipped a mobile-first surface tested at WCAG 2.2 AA
What changed after
A faster product, a team that can ship without us, and a written runbook for the next twelve months of work.
"Texion shipped what we needed in 12 weeks. Our team can finally maintain the codebase themselves."SQSara QuereshiCOO · Civica Health